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The mattress provides additional care for your spine
How to Initiate a return:
• Call our Spinecure Customer service team at +91 8888585853 or you can email us at firstname.lastname@example.org to raise a return request.• Fill in a Simple and easy order return form provided by Spinecure.• Your return will be validated, and you will hear from our team within 24 to 48 hours.• We will keep you informed all the way through email or Phone. • Our customer team will contact you to check your availability and inform that we will be sending packaging material and documents for the returning product.• A zipper cover will be provided to cover and protect the mattress during transport.• Transport copy will be provided from your address to ours. Please stick the copy on the zipper cover.• Hand over the Product and other documents to our courier partner when he comes to collect the return.• Once, the return has been picked up and delivered to our factory, we will process you refund. Normally it takes around 10- 12 working days to credit the refund to you account.
• The free gifts provided with the mattress cannot be returned.• When returning the mattress, the amount of the free gift will be charges based on the selling price on the website at the time of return.
• The return process usually takes around 25-30 days. It could be more if there are any unforeseen circumstances faced during the return process.
• Spinecure Mattress reserves the right to delay the return process due to unforeseen circumstances and could be more than 45-60 days.
• Spinecure Mattress reserves the right to deduct transportation cost for the return process.
• In some situations, there is a possibility that it would take around 15-20 working days to credit the refund to your account.