How to Initiate a Return:

• Call our Spinecure Customer service team at +91 8888585853 or you can email us at info@spincure.co.in to raise a return request.
• Fill in a Simple and easy order return form provided by Spinecure.
• Your return will be validated, and you will hear from our team within 24 to 48 hours.
• We will keep you informed all the way through email or Phone. 
• Our customer team will contact you to check your availability and inform that we will be sending packaging material and documents for the returning product.
• A zipper cover will be provided to cover and protect the mattress during transport.
• Transport copy will be provided from your address to ours. Please stick the copy on the zipper cover.
• Hand over the Product and other documents to our courier partner when he comes to collect the return.
• Once, the return has been picked up and delivered to our factory, we will process your refund. Normally it takes around 10- 12 working days to credit the refund to your account.

Return Policy Terms:

• The free gifts provided with the mattress cannot be returned.
• When returning the mattress, the amount of the free gift will be charged based on the selling price on the website at the time of return.
• Please note that Spinecure will accept returns for cotton mattresses only in the case of manufacturing defects. No other reasons will be acceptable for initiating the return process.
• The return process usually takes around 25-30 days. It could be more if there are any unforeseen circumstances faced during the return process. 
• Spinecure Mattress reserves the right to delay the return process due to unforeseen circumstances which could be more than 45-60 days. 
• Spinecure Mattress reserves the right to deduct transportation costs for the return process. 
• In some situations, there is a possibility that it would take around 15-20 working days to credit the refund to your account.