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Spinecure Home Solutions ™ Terms & Conditions
Price
The prices displayed on the website are inclusive of GST. Spinecure Home Solutions Private Limited / Spinecure Home Solutions reserves the right to change the prices at its discretion without informing the customer.
Delivery
Standard delivery for all Spinecure Home Solutions products across India is free. There is no hidden cost at checkout.
Delivery of goods will take place at the address entered during order process. In case you want to change the delivery address after the order is placed and before dispatch, please call us at +91 8888585853 or write an email to spinecuremattress@gmail.com. Spinecure Home Solutions will try its best to accommodate this change but this is not guaranteed. Delivery of all product will happen at the front door of the property.
Customer will have to bear the delivery charge in case the delivery is made to a wrong location due to the wrong delivery address entered during order placement.
Goods are only delivered by Spinecure Home Solutions Private Limited / Spinecure Home Solutions or by a third party contracted to undertake logistics on our behalf.
For logistical reasons, Spinecure Home Solutions Private Limited / Spinecure Home Solutions reserves the right to split shipments.
Payment
Payment for Spinecure Home Solutions products are made on the website. All major credit cards and debit cards are accepted. You can also pay using Internet Banking.
EMI offer is applicable only with the top banks which have tie ups with our payment gateway.
Force Majeure Event
We will not be liable or take responsible for any failure to perform, delay in performance, or any other obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Product Availability
In case of unavailability of one or more Spinecure Home Solutions products, the customer will be notified by email or telephone. The amount paid will be recalculated and the customer will be refunded for the unavailable product. In case no products are available, customer will be notified by an email or telephone and will be fully refunded.
Offers and Coupons
Spinecure Home Solutions Private Limited / Spinecure Home Solutions will introduce offers, discounts and coupon codes on a time- to- time basis and this will be completely at the discretion of the brand. Spinecure Home Solutions Home Private Limited / Spinecure Home Solutions reserves the right to withdraw the offers and coupons without any notification.
Spinecure Home Solutions coupon codes can be redeemed only on purchases made through www.spinecure.co.in
Spinecure Home Solutions discount codes are only available on full purchases, paid up front. Spinecure Home Solutions discount codes are not available on orders that use EMI option. Spinecure Home Solutions Home Private Limited / Spinecure Home Solutions cannot take responsibility for discount codes published without permission on third-party websites. Discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of publication. All discount codes are subject to availability and only one code can be used per order.
Returns and Refunds
Please write to spinecuremattress@gmail.com or call +91 8888585853 with your order details to register your return request. Returns are applicable only to Spinecure Home Solutions mattresses. To accept a return, please follow the returns procedure mentioned under Return Policy.
Spinecure Home Solutions Home Private Limited / Spinecure Home Solutions reserves the right to refuse any return request if it doesn’t fulfil the return criteria. (Refer Return Criteria under Return Policy).
Replacements
Replacement requests due to incorrect Mattress Size Order will carry a return shipment cost of INR1500 across India which will be borne by the customer. It is always recommended to cross check the size before placing the order.
Warranty
Spinecure Home Solutions
Mattress is warrantied against any manufacturing defect for a period of 10 years for SH Original and SH Sense, 5 years for SH Flip and SH Sofabed from the date of purchase. In case of any manufacturing defect within 1 year of purchase, the mattress will be repaired or replaced with an identical product. In case of any manufacturing defect after the first year, either a repair or in case if a repair is not possible a Prorated Credit Settlement will be applicable. Please Note that " If mattress warranty is to be claimed, then the shipping cost to sent the mattress to our factory address must be bared by the customer" . we will bare the cost of sending the mattress back to the customer. Please refer Warranty Policy for further information.
Law and Jurisdiction
All sales and interactions with Spinecure Home Solutions Private Limited / Spinecure Home Solutions shall be governed by and interpreted and construed in accordance with the laws of India. Any dispute arising from, or related to, such sales and interaction shall be subject to the non-exclusive jurisdiction of the courts of Nashik.
List of Manufacturing Defects
Exclusions Of Manufacturing Defect
Terms & Conditions Of Warranty
Spinecure Home Solutions ™ Mattress Protector Limited Warranty
Spinecure Home Solutions natural bamboo mattress protector is warrantied against any manufacturing defects for a period of 1 year. In case of any manufacturing defect during this period, the protector will be repaired or in case a repair is not possible the protector will be replaced with an identical product.
List of Manufacturing Defects
Exclusions Of Manufacturing Defect
Warranty Claim Process
To initiate the warranty claim process, please contact us on 8884884345 or spinecuremattress@gmail.com with a clear description of the problem, associated pictures and a copy of the purchase invoice. Your failure to comply with these claim submission instructions may void this Warranty. Spinecure Home Solutions Private Limited / Spinecure Home Solutions reserves the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the products prior to accepting a particular claim under this Warranty.
Once the claim has been verified, Spinecure Home Solutions will, at its own discretion repair, replace or give a Prorated Credit Settlement as per the Terms and Conditions to warranty.