Orthopedic Memory Foam Pillow with Washable Cover – Spinecure

With two different sizes, this pillow is appropriately sized for any head shape and thus lets you rest in comfort. The smooth, seamless surface and the neat finish of the pillow adds a classy dimension and uplifts the look of the pillow itself. The environment it occupies without compromising on comfort is another aspect that makes the pillow worth your investment.

The cover is removable. Hand wash the cover in cold water with mild detergent and air dry to maintain the quality and performance of your Wedge Cushion. Avoid bleach and fabric softeners to ensure longevity

Thank you for visiting and shopping at spincure.co.in. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

• All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
• All orders will be delivered within 7-9 days, if not problems are faced from the courier partner. If there are problems faced then the product delivery will be affected accordingly. 

Shipping rates & delivery estimates

• Shipping charges for your order will be calculated and displayed at checkout depending on your location and the type of shipping selected based on available options at the time.
• Express delivery is only available in limited pin codes, we are working to expand the list of serviceable pin codes for express delivery and will be updating the same regularly.
• Delivery delays can occasionally occur and you can reach out to info@spincure.co.in to enquire about the status of your order. Please give 48 hrs during normal BWD (Business Working Days – Mon to Fri, 10AM – 5PM IST) for us to get back to you.

Shipment to P.O. boxes or APO/FPO addresses

• spincure.co.in currently only ships to addresses within the Indian Sub-Continent and any orders outside India cannot be accepted at this time.
• Please note that currently, we do NOT ship to PO Boxes or APO/FPO addresses and any orders with these addresses may be canceled at any time due to non-serviceability.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Customs, Duties, and Taxes

spincure.co.in ships the product with a fully furnished GST Invoice in line with the statutory requirements to execute this sale – any local taxes, levies, or other charges applicable on your order is not the responsibility of the website and/or its subsidiaries, partners, parent company or representatives. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes except GST, etc.).

Damages

• We do our best to ensure that all packages are well packaged with the required protective layers based on the products purchased to ensure the items are delivered to you intact and without any damage.
• However in the rare case that there are still any damages of the same, please do get in touch with us with images of the product and original packaging as delivered to you. Kindly note that you would be required to file a claim with the shipping partner for transit damages, meanwhile we will do our best to resolve your issue in any way necessary to ensure your experience on the delivery does not taint your experience of our products or services.
• All the approved exchange/defective and replacement will be completed within 15 -20 business working days at the sole discretion of Spinecure Home Solutions Pvt Ltd.  

International Shipping Policy

We currently do not ship outside the Indian subcontinent.

Spinecure Return, Refund & Replacement Policy

How to request a return

• Contact support at 📞 +91 7066007755 or 📧 support@spinecure.co.in.
• Request must be raised within 3 days of delivery. Later requests may not be approved.
• You may need to share photos or videos of the issue. Support reviews the request in about 24–48 hours.

If approved

• Pack the mattress securely and share photos of the packed product before pickup.
• You'll receive a return shipping label (PDF) by email or WhatsApp. Print it, stick it on the parcel, and hand it to the courier.
• Damage caused by poor packaging can affect your return or refund.

Refund timeline

• Refund takes about 10–12 working days after quality verification.
• Your bank may take an extra 6–8 working days to show the credit.
• Delays can happen due to logistics or operational issues.

Eligibility

• Cotton mattresses can be returned only for verified manufacturing defects.
• Returns for comfort, softness, height, or personal preference are not accepted.
• Wrong size ordered by the customer is not eligible for return or replacement. If a size replacement is approved as an exception, the customer pays the shipping.
• Spinecure may deduct transport or reverse logistics charges where applicable.

Free gifts

• Free gifts are non-returnable. On an approved return, their value may be deducted based on the website's selling price at that time.
• Free pillow colors and designs depend on stock.

Appearance disclaimer

• Fabric color or print may vary slightly because of lighting, screen display, or fabric batch. Equivalent designs may be used if stock is short.
• Slight surface impressions right after unpacking are normal because of compression packing. Let the mattress settle for a few hours and use a bedsheet or protector.

Note

• Mattresses are hygiene products, so these rules help maintain hygiene standards. Contact support before ordering if you need help with size or suitability.